Broadview Networks VoIP adds ACD and Call Recording
Broadview Networks will be integrating ContextIP contact center, automated call delivery and call recording technologies from Callfinity with its silhouette™ hosted Voice over Internet Protocol (VoIP) phone system. As a result, silhouette™ customers will benefit from Callfinity's industry-leading call routing, queuing, recording, and reporting functionality as a seamlessly, integrated solution.
Callfinity provides comprehensive solutions for workflow operations within call centers of all sizes, in on-premise, hosted service, and HybridHosted™ Software as a Service (SaaS) model. Broadview Networks is a network-based business communications provider, offering complete solutions for business telecommunications, local and long distance voice communications, premise-based and hosted VoIP systems, data services including VPN and MPLS, traditional telephone hardware, dedicated high-speed internet, and managed services.
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