Unified Communications as a Service
Improves Customer Satisfaction, Productivity, Processes and Workflow
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Unified Communications (UC) has quickly become a very formidable and successful replacement for legacy business phone services that shared finite bandwidth using Time Division Multiplexing (TDM) algorithms and equipment. The voice communications function under the UC umbrella is based on Voice over IP technology which converts analog signals to digital packets so it can be transmitted over either the public Internet or private IP networks.
VoIP has become highly desired due to the fact that it offers many benefits that a TDM phone service cannot deliver, including the ability to reach long distance phone numbers without added costs and fees. While VoIP customers enjoy lower costs and limited UC-class features, such as unified messaging and find-me or follow-me functionality, VoIP is generally used when collaboration or other advanced UC features are not required.
While a significant percentage of SoHo customers make use of packaged, or bundled VoIP applications, most enterprises choose UC because of its' vast functionality and features like chat, mobile or PC clients, real-time presence, application integration and resulting operational efficiency improvements, increased personal productivity and various types of cost savings.

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