Unified Communications as a Service
Improves Customer Satisfaction, Productivity, Processes and Workflow
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When replacing a legacy communications system, evaluators are often overwhelmed by the countless number of available options. Over the last two decades, business communications have transformed from basic telephony to Voice over Internet Protocol (VoIP), providing a lower cost alternative to traditional landline calls, with additional functionalities including Unified Communications (UC) features from video conferencing to data transfer. Fast forwarding to today, UC helps employees be available to coworkers and customers, as well as access information and files, much more effectively than past editions. And, with the convergence of voice and data, voice calls, IM chats, SMS texts, and video sessions are simple point and clicks, initiated using a single interface from any internet protocol (IP) enabled device.
However, the complexity and costs associated with building, implementing and maintaining a UC system, is causing many organizations to completely outsource their communication services to a Technology Service Provider (TSP). TSPs offer a range of solutions from basic VoIP and premises based UC products to non-premise, hosted IP PBX (iPBX) and managed cloud-based Unified Communications as a Service (UCaaS) solutions. UCaaS is a quite viable, rapidly emerging option to premises-based UC platforms for improving productivity, while also aiding business processes and workflows. UCaaS customers mitigate risks associated with acquiring assets, like obsolence, by leasing communications services and equipment, avoiding the front-end capital expense, system upgrade and maintenance costs.

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